Privacy Policy
This policy explains how ClearFlue (“we”, “us”) handles personal information under PIPEDA and applicable provincial laws.
Last updated: —
Information we collect
- Contact details (name, email, phone) when you submit forms
- Service preferences and location (province) for scheduling
- Basic usage data (pages visited) in aggregate without profiling
We collect only what is reasonably necessary to deliver and improve our chimney, venting, and inspection services.
How we use information
To provide services, respond to inquiries, process bookings, and improve quality. We do not sell personal data. We may contact you for confirmations, safety notices, or service reminders consistent with your preferences.
- Service delivery and scheduling
- Customer support and warranty
- Security, fraud prevention, and diagnostics
- Aggregated analytics without profiling or automated decisions that produce legal effects
Your rights
You may request access, correction, or deletion of your data. We respond within 30 days where feasible.
- Access: obtain a copy of your personal information
- Correction: update inaccurate or incomplete information
- Deletion: request deletion where retention is no longer necessary or permitted
- Portability (Quebec Law 25): obtain your information in a commonly used format when applicable
Retention and location
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy and to meet legal and regulatory requirements. Where possible, we store data in Canada. If data is transferred outside your province or outside Canada, we implement contractual and technical safeguards that provide a comparable level of protection.
Provincial notes
- Quebec (Law 25): enhanced transparency, privacy impact assessments for high-risk projects, and breach reporting to the CAI.
- British Columbia and Alberta: we comply with the Personal Information Protection Acts (PIPA) applicable in each province.
- Ontario and other provinces/territories: PIPEDA applies to commercial activities; we adapt to any sector-specific requirements.
Safeguards
We use administrative, technical, and physical safeguards, including encryption in transit, role-based access controls, least-privilege practices, and routine security monitoring. Access to personal information is limited to personnel who need it to perform their duties.
Cookies and tracking
We use essential cookies to operate the site and optional analytics cookies to improve performance. You can manage your choices at any time using the cookie controls below.
Children’s privacy
Our services are intended for adults and households. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact us to request deletion.
Changes to this policy
We may update this policy to reflect operational, legal, or regulatory changes. We will post the updated date at the top and, where appropriate, notify you by email or on-site notice.
Contact
Privacy Officer, ClearFlue Canada
Phone: +1 (437) 555-0186
Email: [email protected]
If unresolved, you may contact the Office of the Privacy Commissioner of Canada or your provincial authority.
Data Request
Use this form to request access, correction, or deletion under PIPEDA or applicable provincial law.